Although dog crazy we are serious about keeping our customers happy and every single order is made with love. If you need any advice or guidance before ordering, please use the' contact us' form and we will be happy to assist.
At the time of payment, your order is placed into our system. Items are manufactured and despached within 6 weeks of payment. All our items are bespoke and made to order, we are unable to offer refunds once payment is made. If an item is faulty, however, please do get in touch with us and we would be more than happy to repair or replace. We do not accept returns, exchanges or cancellations.
We look forward to creating the items of your dreams. Please let us know if there is any item you would like created but are unable to find.
Due to variations in computer screens and how individuals perceive colours there may be slight variation in the colour you receive. All items are measured and cut by hand and therefore finished item may be slightly bigger or smaller than the sizes quoted.